Your privacy matters
We collect only the information needed to provide safe care, respond to inquiries, and improve the experience of patients and visitors. We follow reasonable security standards and never sell your data.
Information we collect
We collect information that you provide directly and information collected through website interactions.
- Contact details: name, phone number, email, and address.
- Appointment details: symptoms, department, preferred time, and medical history you share.
- Technical data: IP address, browser type, device information, and pages visited.
- Cookies: basic site preference cookies and analytics cookies.
How we use your data
Your information helps us respond quickly and deliver safe clinical care.
- Schedule appointments, follow-ups, and physiotherapy sessions.
- Send confirmations, reminders, and important care updates.
- Respond to medical inquiries and emergency requests.
- Improve website performance, content, and usability.
Cookies and analytics
We use limited cookies to measure traffic and improve the website experience.
- Session cookies for navigation and form usability.
- Analytics cookies to understand which pages are most useful.
- You may disable cookies in your browser, but some features may not work.
Sharing and third parties
We share data only when necessary for care coordination or legal compliance.
- Diagnostic labs, imaging centers, and rehabilitation partners.
- Insurance/TPA partners for cashless processing.
- Government authorities if required by law.
Data protection practices
We follow standard safeguards to protect patient information.
- Restricted access to patient data on a need-to-know basis.
- Secure storage for physical and digital records.
- Periodic review of data handling practices.
Your rights
You may request access, correction, or deletion of your data in accordance with applicable law.
- Request copies of your information and appointment records.
- Correct inaccurate or incomplete details.
- Withdraw consent for marketing communications.
Contact us for privacy concerns
Privacy Officer, Gopal Ortho Care Hospital, 195/3 Parakkai Road Junction, Kottar, Nagercoil 629002. Phone: 095970 40918. Email: privacy@gopalortho.com